Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Online Casinos. We research US online casinos, read the bonus terms line by line and write up what we find. If something we published looks wrong, out of date or unclear, or you have a question about how payouts, wagering requirements or state licensing actually work, write to us at [email protected].
One thing to establish straight away: we are an independent comparison and review publisher, not a casino operator. We cannot see your account, cannot release a withdrawal, cannot reverse a self-exclusion and cannot pay out a bonus. What we can do is explain the rules that apply, point you to the operator's own complaints route, and correct anything we got wrong on this site.
How to contact us and what to include
Email is the only channel we monitor. We aim to reply within two business days, and slower around US public holidays. Messages that arrive with the detail below get answered far faster than ones that do not.
- Your state. Legal availability of real money online casinos differs state by state, so an answer that is right in one state can be wrong in another.
- The casino name and the page you were reading. If you are flagging an error, paste the URL or quote the sentence.
- The exact offer wording. Bonus terms change without notice. Screenshots of the promotion page and the terms beat a summary from memory.
- Dates. When you deposited, when you requested the withdrawal, when you submitted verification documents.
Please do not send us copies of your ID, Social Security number, bank statements or card images. We have no need for them and no verification role. Send those only to the operator, through its own secure upload, when it asks.
What we can help with — and what we can't
| You're writing about | Can we help? |
|---|---|
| A factual error or outdated term on one of our pages | Yes — we correct and re-date the page |
| How wagering requirements, max bonus bets or cashout caps work | Yes — we explain the mechanics in general terms |
| Which payment methods are commonly offered to US players | Yes — with the caveat that availability varies by operator and state |
| A stalled withdrawal or KYC hold at a casino | Partly — we can outline the usual escalation path, not intervene |
| Releasing funds, unlocking an account, overturning a decision | No — only the operator or its regulator can do that |
| Personalized advice on whether to gamble or how much | No — we don't give that, and no one should |
How we make money, stated plainly
Some links on this site are commercial. When a reader signs up through one, Top Online Casinos may earn a commission from the operator. That arrangement pays for the research; it does not buy a position in our rankings or a higher editorial rating. We will tell you the same thing by email if you ask, and we are happy to explain how a specific brand ended up where it did.
We do not accept payment to remove a criticism, and we do not run brands we have declined to cover as if they were recommendations. If a brand's terms get worse, its write-up changes.
Questions about offers we list
Readers most often write in about the headline bonuses on our top lists, because the advertised percentage is rarely the number that matters. A few that come up repeatedly, with the conditions that decide whether they are worth anything:
Raging Bull — 410% up to $10,000 + 50 free spins
This sits at the top of our list because the headline match rate and ceiling are among the largest we cover, and the package bundles spins alongside the deposit match rather than substituting one for the other. What we tell readers who email about it: the advertised $10,000 is a maximum tied to the size of your deposit, not a sum anyone hands over, and a match that large almost always arrives with playthrough and maximum-bet rules that constrain how you clear it. The limitation is the same one that applies to every oversized match — the wagering volume needed to convert it into withdrawable cash is substantial, and free spin winnings are usually capped separately. Read the promotion terms for the playthrough multiple, the game weighting and the maximum cashout before you deposit toward it.
Magician Bet — 101% no wagering
This one is on the page for the opposite reason: the match is modest, but "no wagering" means the bonus is not locked behind a playthrough multiple. For a reader whose main complaint is that bonuses never convert, that structure is the more relevant comparison. The trade-off is size — 101% will not produce the balance a 400%-plus offer advertises, and "no wagering" does not automatically mean no other conditions. Check whether the winnings themselves are capped, whether there is an expiry window, and whether the offer excludes certain payment methods, because those restrictions survive the removal of a wagering requirement.
Slots of Vegas — 375% bonus + 50 free spins on Cash Chaser
Worth its place because the free spins are tied to a named title rather than left vague, which tells you exactly where the spin value applies. Practically, that specificity cuts both ways: you cannot move those spins to a game you prefer, and the value of a spin depends entirely on the stake size the promotion sets. The limitation to weigh is the same one that affects any large percentage match — a 375% bonus attaches a playthrough obligation to your own deposit as well as the bonus in many structures, so confirm whether the requirement is on the bonus alone or on deposit plus bonus.
Uptown Aces — 600% for new players
The largest advertised percentage on our list, which is precisely why readers ask about it. A 600% match is only meaningful relative to the cap on it and the playthrough attached, and the higher the percentage, the more likely the maximum cashout is tightly limited. Treat the headline as an invitation to read the terms, not as a valuation. If the terms are not published clearly before you deposit, that is itself information.
Other brands in our top list — BetUS, Slots and Casino, Card Crush, Zumba Cards, Amazon Jackpots and Bets.FM — carry structurally different offers, including sweepstakes-style coin packages and crypto-denominated bonuses. Email us naming the brand and we will explain how that particular offer type is usually structured. If you are researching operators outside the US-licensed market, our guide to Best Non GamStop Casinos 2026 covers that category separately.
Money questions we answer by email
A large share of our inbox is about cash flow rather than games. We cannot quote fees or timings for an account we cannot see, but we can tell you what to check.
- Minimum deposits. Often $10 to $25, but the minimum to qualify for a welcome bonus is frequently higher than the minimum to fund an account. Those are two different numbers.
- Deposit methods. Debit cards, credit cards (which some issuers decline for gambling), ACH bank transfer, wire, prepaid cards and, at some operators, e-wallets or crypto. PayPal is available at certain state-regulated operators and absent elsewhere — verify before relying on it.
- Withdrawal methods. Usually narrower than deposit methods, and many operators require the first payout to return to the source of your deposit.
- Timings. Expect a pending or review period before funds are released, then the processing time of the method itself. Advertised speeds are the operator's claim, not a result we have measured.
- Limits and fees. Look for the per-transaction minimum, the daily, weekly and monthly withdrawal caps, and whether the operator or your bank charges for the transfer.
Worked example of the question we get most: you clear a bonus and hold $3,000, but the terms set a maximum cashout of $1,000 on bonus winnings and a $2,500 weekly withdrawal limit. You receive $1,000, and the rest is forfeited under the bonus rule — not withheld arbitrarily. Reading the cashout cap first is the single highest-value thing a reader can do.
Reporting a withdrawal problem
If a payout is stuck, work through this order before writing to us, because it resolves most cases faster than we can:
- Check whether verification is complete. Unfinished KYC — ID, proof of address, sometimes source-of-funds documentation on larger sums — is the most common cause of delay.
- Confirm no bonus is still active on the balance. Withdrawing during an open bonus can void it.
- Contact the operator's support in writing and keep the transcript.
- Ask the operator for its formal complaints procedure and the deadline it works to.
- If it is a state-licensed operator and the complaint is unresolved, escalate to the gaming regulator in the state where it is licensed.
- Then tell us, with dates and the operator's replies. We cannot compel anything, but patterns across readers inform what we publish.
Legal standing, age and where this site applies
You must be at least 21 to use real money online casinos in most US states that license them, with some markets setting 18 for certain products. Legal online casino gambling in the US is regulated at state level, not federally, and only a minority of states license real money online casino play. An operator accepting US customers is not the same as an operator being authorized to serve players in your state — those are different claims, and the second is the one that determines what protection you have.
Before depositing, verify that the operator holds a license from your own state's gaming regulator and that you are physically located in that state. Where a site operates offshore or under a sweepstakes model, the consumer protections, complaint routes and dispute mechanisms differ from those attached to a state-licensed operator. We describe what we can verify and say so when something is unconfirmed. We do not claim any casino is completely safe, and we do not guarantee that any withdrawal will be paid.
If gambling has stopped being entertainment
Please say so in your message and we will reply with support information rather than casino comparisons. Licensed US operators are required to offer deposit limits, loss limits, session reminders and self-exclusion tools inside your account, and most states run a self-exclusion program covering licensed operators in that state. Independent blocking software can restrict access across devices. Free, confidential help is available 24/7 through the National Problem Gambling Helpline at 1-800-522-4700, by text or chat.
Gambling is not income and is not a way to recover money already lost. Nothing on this site should be read as suggesting otherwise.
Corrections, sources and editorial contact
Our pages carry a fact-check date — this one was last reviewed on Sep 25, 2026 by Ryan Reed. Bonus percentages, caps and payment availability change frequently, so if you find a discrepancy between what we published and what an operator shows today, tell us and we will verify it against the operator's own terms and update the page. We distinguish in our writing between what we have confirmed, what is casino advertising and what remains open.
For partnership, licensing or press questions, use the same address with "Commercial" in the subject line so it reaches the right desk. Commercial email is handled separately from editorial and has no bearing on how a brand is rated.